Communication Policies

WHO TO CONTACT

As a client of Leviz Marketing LLC, Jen Levitz is your main point of contact. From time to time, Jen may assign a different point of contact in the event of her absence or if your question is billing related (Jen hates handling billing questions)! If you receive communications from Mary Barnes, she is my Financial & Administrative Assistant, so don’t be alarmed. 

METHOD OF CONTACT

The primary method of contact with Jen is via your secret Facebook Group (if you are a private client) or your closed Facebook Group (if you are a member of a group coaching program). Jen checks all Facebook Groups once per day. If you must send something personal to Jen through email or Facebook Messenger, please understand that she does not check her email or messages frequently and there will be a delay in response. The fastest way to get a response is by posting in your group.

Jen fully admits in advance that she is bad at communicating via Skype and Text. Therefore, we do not utilize those methods of contact in Levitz Marketing, LLC. Should you use those methods of contact, we do not guarantee a response.

Jen does not accept unscheduled phone calls (she screens calls!). Therefore, if you are a private coaching client, please use her scheduling calendar to schedule your call. If you are not a private or VIP client, please purchase a Discovery Session with Jen to access her calendar or complete an application for one of our programs to talk to our team at no cost.

TURN AROUND TIME

When you respond to Jen, you will typically receive a response within 24 hours. Again, Jen checks both Facebook Groups and her email once per day. 

Responses are not guaranteed during non-office hours. Continue reading for information on when our office hours are.

Responses may be delayed in the event of vacations, holidays, or emergencies. Jen will do her best to make you aware of these delays in advance.